FAQs

Q?

What does PDG Software offer?

A.

PDG Software offers shopping cart software that makes displaying your products, processing sales, and managing your web orders fast and simple. Put simply, We make it easy for you to take other people’s money. PDG has been providing best of class shopping cart software since 1997. As ecommerce in general has evolved, so have PDG’s applications. PDG has consistently been a trendsetter with offering our merchants new ways to market their products, simplify the transaction process for their customers, and improve the overall success of their online business. Our solutions have been optimized to bring you the best in search engine friendly shopping cart design. With PDG Software, you can sell more, while saving both time and money.

While PDG Software’s solutions have been proven time and time again to be the key to many merchants’ success, it is the level of customer service and technical support that really makes PDG stand out from other ecommerce solution providers. Our goal is to see your store succeed. Our staff is ready, willing, and able to make sure you’re getting the most out of the numerous features within our solutions.

Q?

What are the costs of PDG Commerce? Are there monthly fees?

A.

All PDG Software applications are sold with a lifetime license that allows you to use the purchased version for the life of your website. The one-time cost for PDG Commerce Version 5 ranges from $599.00-$1,799.00. The purchase price includes the ability to use all functionality available within the software, including our built-in services and tools (e.g. shipping tools, direct integrations with the numerous payment gateway services supported by PDG, QuickBooks/QuickBooks Point of Sale Synchronizations, etc.). At PDG, we don't believe in the "nickel and dime" philosophy that is practiced by many other ecommerce providers, so any features you see listed will be available regardless of the PDG Commerce package you choose.

Q?

Can I implement PDG Commerce into an existing site without interrupting current traffic to the site?

A.

Yes! Whether you have the software installed directly to your existing webserver, or choose to implement the software on a separate development server, you may test and implement the software without any impact on your existing site. Once development is complete, you can easily replace existing pages with your new content that incorporates PDG. If moving from a development server to a production server, we'll provide exact details on how to move the software, making the transition quick and simple.

Q?

Can I run PDG Commerce on my own site? Do my customers ever have to leave my site?

A.

With PDG Software's solutions, the software is licensed directly to your domain name. You may host the software with the compatible host of your choice (no special "PDG enabled" hosting required). The entire transaction takes place on your server and your customers are never directed to PDG's or any other network.

Q?

How will potential shoppers find my site?

A.

PDG Software's search engine friendly shopping cart design will make sure that any search engine spiders and bots navigating your site are easily able to crawl all pages of the site, with a clear indication of what each page offers. Additionally, the built-in affiliate tracking ability within PDG's applications will allow you to build a linking strategy that will notify you immediately of where a sale originated, and if desired, to provide a direct commission or other compensation to the referrer. Additionally, our software is directly compatible with a number of 3rd party affiliate services and softwares, allowing you to expand this functionality with real-time stats for referrers, automated payouts, and more.

Q?

What makes PDG Software’s shopping cart solutions search engine friendly?

A.

PDG's solutions allow you to control virtually all elements of your pages. Visible content, meta tags, page titles, and more can be customized to include the exact information you desire. This allows the engines to easily determine what each page of your site is about, exactly where each individual product can be found, and in turn provide this information to their users within their search results.

Q?

What will happen to my site’s search engine listings if I use a PDG Software product?

A.

A major advantage of PDG's applications is that you do not have to replace your existing pages with pages created by our software. While this option does exist for new merchants who would enjoy the benefits of a dynamically generated storefront/webstore, established merchants with static pages already indexed and well positioned within the search engines can simply insert "add to cart", "view cart", and other ecommerce related links directly onto their current pages.

If you are transitioning from another cart software to PDG, you can either do 301 redirects to the new PDG generated pages, or you can allow the search engine indexes to automatically update with the new PDG generated URLs.

Q?

How am I notified of a new order? Do I receive an automatic e-mail?

A.

Upon completion of an order, your PDG application will immediately send an e-mail to you detailing the products ordered, customer contact and address information, selected shipping method, and all other details needed to package and ship their order. The customer receives a similar e-mail, confirming the details of the order. In addition to the e-mail confirmation, PDG's applications also have the ability to create text, comma-delimited, and XML order files on the webserver, which can be used to import your order data into countless third party programs.  Of course, if you have linked your PDG Commerce storefront to QuickBooks, PDG will also push all orders directly into QuickBooks with full customer and order details populated.

Q?

How much flexibility do I have for calculating shipping costs with PDG Software?

A.

With thousands of merchants utilizing our software, many of whom have been running their PDG enabled stores for over 17-years, we realize that accurate shipping estimates are extremely important in converting ecommerce sales. An inflated or inaccurate shipping estimate can quickly lead to a user abandoning the purchasing process and searching for another provider.  As a result, PDG has put a tremendous amount of development time towards providing one of the most flexible and configurable shipping interfaces available within any ecommerce solution.

Merchants may choose to use any combination of tools that include real time rates for UPS, USPS and FedEx, custom tables that charged based on weight, quantity, or subtotal of products purchased, additional "per item" shipping costs, discounts based on users exceeding a certain threshold or users belonging to a certain customer group, and merchant defined handling fees. For merchants shipping with UPS, the software also includes functionality that allows you to validate the customer's address, create and print shipping labels, and track their purchases in transit directly from the merchant's site.

Q?

Can I use my store to sell both retail and wholesale?

A.

Yes. PDG Commerce allows you to offer different price points for your products based on a discount code provided by the purchasing customer, as well as the option to tie the alternate price points to the customer's id/password for the store. Additionally, PDG Commerce allows you to define different discount options to different users based on their status. For example, a merchant may want offer a "buy 3 and save 20%" discount to retail customers, without extending this same discount to wholesale customers already receiving preferred pricing. PDG Commerce also allows merchants to discount shipping costs for select groups of users.

Q?

Can I sell downloadable softgoods (electronic goods) using PDG?

A.

Yes, PDG Commerce provides direct softgoods support that allows merchants to distribute downloadable files such as PDF's, audio/video files, software applications/installers, and more immediately upon completion of the order. The merchant is able to secure these downloads by providing a time limit and a limit on the number of downloads, preventing the download access from being shared with unauthorized users. Merchants needing to provide dynamic licenses, pins, etc. may also use their PDG application to link directly to their own server side scripts to populate this information into the PDG generated "thank you" page and customer e-mails (e.g. "The license/unlock/pin code for your purchase is [XXXX]").

Q?

Am I able to import an existing database or Excel spreadsheet that contains all of my product information into PDG?

A.

If you are linking your PDG Commerce storefront to QuickBooks or QuickBooks Point of Sale, PDG Commerce will pull all of the product information directly from QuickBooks.  If you are not using QuickBooks, PDG Commerce allows you to import an existing list of products directly within the software's web based control panel. You may import comma-delimited (.csv) text files created from virtually any spreadsheet or database application. In addition to the basic product listing, merchants may also import product options, discounts, categories, and more.

Q?

How much design flexibility will I have with a PDG Software storefront?

A.

PDG Software's applications can easily be customized to match the look and feel of any site, and without requiring any modifications to .asp, .php, or other complicated scripting files. PDG uses HTML templates that the merchant can build from scratch, or customize any of those provided by PDG. The HTML files can incorporate the merchant's own HTML, javascript, Flash, CSS, and even existing .php or .asp includes (e.g. header.php that creates navigation menu) directly into their PDG generated pages. Merchants interested in incorporating their existing sites look and feel into their PDG application may do so by modifying the provided HTML files, creating their own HTML templates, or taking advantage of PDG's "skin set" service.

Q?

Can I use PDG Commerce with a WordPress generated site? Joomla? Drupal?

A.

Absolutely. PDG Commerce allows you full access to the HTML templates utilized to generate your online storefront. This means that PDG Commerce can be used virtually any popular CMS (Content Management) system, including WordPress, Joomla and Drupal.

Q?

How does the PDG Commerce shopping cart work with QuickBooks? QuickBooks Point of Sale?

A.

PDG Commerce provides the top-rated QuickBooks shopping cart/webstore integration offered today. PDG Commerce syncs directly with your QuickBooks or QuickBooks Point of Sale company file to synchronize products, pricing, inventory and other product data within QuickBooks directly with the webstore. In addition, PDG Commerce will automatically replicate all webstore transactions directly into QuickBooks, with the option for the merchant to choose their desired QuickBooks transaction type (e.g. Invoice, Sales Order, Sales Receipt, etc.).

Learn more about PDG's integration with QuickBooks or QuickBooks Point of Sale.

Q?

Does PDG Software offer any kind of guarantee?

A.

PDG allows evaluating customers to utilize the software for 30-days risk-free. The 30-day evaluation includes installation of the software to your website and PDG's Premium Support service. During the 30-day trial, you will work with the fully functional software (no features blocked!), and can therefore keep all of the work performed during the trial once your purchase is made. If for any reason you don't find PDG Software's solutions to be the perfect fit for your business, you owe us nothing. We'll even remove the software from your website for you, no questions asked. We're pretty sure that if you try it, you'll like it.

If you prefer to purchase the software up front in order to take advantage of the additional services included with your purchase (e.g. QuickBooks/QuickBooks Point of Sale Walk-Through and Consult), we are happy to provide a 30-day "no questions asked" return period.  You can read more about PDG's return period here.