Posted
on January 25, 2013, 4:24 pm,
by admin,
under General, Shipping.
The United States Postal Service has recently introduced new service names for their parcel post service. PDG’s development team has already completed the necessary code change, however we have been unable to test against the USPS’s development server. We are currently working with the USPS technical support team and will make an updated patch available as soon as we are able to test against the development server and/or when the changes go live and we can test against the production server.
The change should not have any impact on other USPS service types, so anyone not quoting parcel post rates should not experience any interruption. If you are currently quoting parcel post, you might want to consider temporarily disabling this specific service type until the new patch can be tested, packaged and released.
We have flagged the patches that are the most commonly used for both shared and dedicated hosting environments. If you find that one Linux compile does not work, you can then begin the process of trying each different compile.
Updated: FreeBSD patches are available and the issue with FedEx rate compares has been corrected for all platforms.
FreeBSD compiles are still being worked on and will be posted as soon as they become available.
**Note for 64-Bit Linux users**
The patches on the page above will update the USPS WebTools interface, however there is still a known issue with FedEx ‘rate compares’ in these patches. Although individual FedEx rates will work correctly, shipping methods that utilize the FedEx rate compare option will fail. This is being worked on and we will update the patches as soon as the fix is complete.
Posted
on February 22, 2012, 12:48 pm,
by pdg-c,
under Uncategorized.
It appears that 1and1 is cycling through upgrades of the operating systems on their servers to the latest available Linux version. This version utilizes a different library set, and thus requires a different patch of PDG Commerce version 5. You can find the new patch to upload to your web site at the following location:
Please note that PDG Commerce version 4 and PDG Shopping Cart were discontinued before this new version of the Linux operating system was available. If you are operating one of those versions, you would need to either switch hosting companies or upgrade to PDG Commerce v5.
You can view the benefits of PDG Commerce v5 at http://www.pdgsoft.com/ecommerce-v5.htm. Please contact your sales representative if you are interested in purchasing the upgrade.
Posted
on January 24, 2012, 11:58 am,
by pdg-d,
under Uncategorized.
**** UPDATE ****
Just a recap to bring everyone up to date. We hear you loud and clear that this is important to you.
The problem is that in spite of their statement that the V2 API would continue to function until its sunset date in the spring, the USPS V2 system is no longer returning First Class as an option with the rate comparison responses. In order to get the First Class option back into the software, we’re having to rip out all of the V2 API and completely redo the USPS system with the V4 API. Development efforts are focused exclusively on this at the moment and we will let you know as soon as possible when the V4 API is complete and ready for release.
======
Currently there is an issue with USPS Compare Rates. Our developers are currently researching it and should have a patch fix in the next couple of days, but this patch will only be available to Commerce v5 users. So all of your clients still using Commerce v4 that need this fix, will need to upgrade to V5.
Please rename your current cgi files on the server in case you need to restore them.
Also please be sure to upload the cgi files in binary format to your server.
Posted
on January 6, 2012, 12:31 pm,
by pdg-d,
under Uncategorized.
Dear Valued FedEx® Compatible Solutions Program Provider:
Please be advised of the following important update from FedEx. Customers using FedEx Web Services, FedEx Ship Manager® API and FedEx Ship Manager® Direct solutions will be unable to process transactions within the affected environment.
January 11, 2012 update:
Start Date and Time End Date and Time Duration Environment(s) Affected Functionality Affected
Wednesday,
January 11, 2012
11 a.m. CT Wednesday,
January 11, 2012
4 p.m. CT 5 hours Test Rating
Shipping
Tracking
Pickup
January 21, 2012 update:
Start Date and Time End Date and Time Duration Environment(s) Affected Functionality Affected
Saturday,
January 21, 2012
9 p.m. CT Saturday,
January 21, 2012
11 p.m. CT 2 hours Production Rating
Shipping
Saturday,
January 21, 2012
9 p.m. CT Sunday,
January 22, 2012
3 a.m. CT 6 hours Production Tracking
Pickup
We regret any inconvenience due to these service interruptions; however, please ensure that your appropriate team members are aware of these important updates. If you have questions or need technical assistance following the updates, please call 1.877.339.2774 and say “API” at the prompt. Support hours are 7 a.m. to 9 p.m. CT Monday through Friday and 9 a.m. to 3 p.m. CT Saturday. In addition to our regularly scheduled support hours, FedEx service representatives will be available Sunday, January 22, 2012 from 9 a.m. to 3 p.m. CT for your convenience.
Thank you for your time and attention. We appreciate having you as a member of the FedEx Compatible Solutions Program.
Posted
on November 1, 2011, 8:45 am,
by pdg-d,
under Uncategorized.
We have had a handful of our customers hosted with godaddy to have their username and password files magically disappear from the server. The best we can track down is that they are named as hidden files, so maybe the server deactivates them and/or removes them. Anyway this causes a problem for our customers when they try to login to the PDG admin panel, but it takes them to the create admin account screen instead. This immediately means that those 2 files have been removed from the server. Unless you know the secret passphrase to re-create the account and link everything back up. It can be a tedious process reconfiguring all the encrypted settings within the PDG admin panel.
So there is a way to retrieve a backup of your server and files from within the GoDaddy control panel. Then you can restore the old files and use the same login info to get into PDG. Here are those steps:
Login to the godaddy site and navigate to the hosting control panel
—> Click on the FTP File Manager button at the top left hand corner of the control panel.
—> Click the tab labeled History on the top left hand corner of the screen
—> Now you can click on the small calendar image above the listing of files to choose a date to restore from.
Once you have navigated here go to the /cgi/PDG_Commerce/ directory and look for the ustats and ustats shoadow files. Check the boxes next to each one and restore them. Now try to use the same login info you were before you got the create admin account page and it should be good to go.
Posted
on July 26, 2011, 9:05 am,
by admin,
under Uncategorized.
We have had several reports from users that recent ‘system upgrades’ performed by Network Solutions have resulted in PDG Commerce no longer being able to access the MySQL databases and returning internal server errors. We have attempted to assist several users in diagnosing and trouble-shooting the problem, however we have been unable to determine what changes were made and why they are impacting PDG Commerce.
At this time, our recommendation for users encountering such problems would be to consider one of the recommended hosting providers listed at http://www.pdgsoft.com/hosts.htm .
Posted
on April 12, 2011, 1:48 pm,
by pdg-d,
under Uncategorized.
It has come to our attention that some of our customers are having issues with their UPS connections. UPS changed the URL for PDG to call out to for online tools. it used to be ups.com, but now they changed it to onlinetools.ups.com. We have been able to get these connections resolved by doing the following:
Locate the shopper.conf file on your hosting server.
It will be located in the PDG_Commerce directory.
Download the file and open it with a text editor.
Add this to the very bottom on a new line:
UPS_SERVER_ADDR=onlinetools.ups.com
Save the file and re-upload it to the server.
Should be good to go there. If you still have issues please contact PDG tech support.
Posted
on January 19, 2011, 5:11 pm,
by pdg-d,
under Uncategorized.
We have released a fix for the USPS International quote issue that some of our clients have reported. If you are currently on PDG Cart version 4 or PDG Commerce version 4. You will need to upgrade to the PDG Commerce version 5 software in order to resolve this issue. For those of you who are currently on version 5 and need the patch fix installed. You can download them from the links below or you can contact PDG tech support and they will be more than happy to assist you with installing the patch. Please be sure to have FTP info handy.
Posted
on November 10, 2010, 5:28 pm,
by pdg-d,
under Uncategorized.
Here is an updated patch that you can download to your server that should resolve the nova issues. If you have support and would like tech support to install this patch for you. Please contact Tech Support.
Should you decide to do this yourself. Be sure to transfer the cgi files in binary format.
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