Shopping Cart and ECommerce Software
Solutions from PDG Software, Inc.^®

Dear Valued FedEx® Compatible Solutions Program Provider:

Please be advised of the following important update from FedEx. Customers using FedEx Web Services, FedEx Ship Manager® API and FedEx Ship Manager® Direct solutions will be unable to process transactions within the affected environment.

January 11, 2012 update:

Start Date and Time End Date and Time Duration Environment(s) Affected Functionality Affected
Wednesday,
January 11, 2012
11 a.m. CT Wednesday,
January 11, 2012
4 p.m. CT 5 hours Test Rating
Shipping
Tracking
Pickup

January 21, 2012 update:

Start Date and Time End Date and Time Duration Environment(s) Affected Functionality Affected
Saturday,
January 21, 2012
9 p.m. CT Saturday,
January 21, 2012
11 p.m. CT 2 hours Production Rating
Shipping
Saturday,
January 21, 2012
9 p.m. CT Sunday,
January 22, 2012
3 a.m. CT 6 hours Production Tracking
Pickup

We regret any inconvenience due to these service interruptions; however, please ensure that your appropriate team members are aware of these important updates. If you have questions or need technical assistance following the updates, please call 1.877.339.2774 and say “API” at the prompt. Support hours are 7 a.m. to 9 p.m. CT Monday through Friday and 9 a.m. to 3 p.m. CT Saturday. In addition to our regularly scheduled support hours, FedEx service representatives will be available Sunday, January 22, 2012 from 9 a.m. to 3 p.m. CT for your convenience.

Thank you for your time and attention. We appreciate having you as a member of the FedEx Compatible Solutions Program.

The FedEx Compatible Solutions Program Team