Shopping Cart and ECommerce Software
Solutions from PDG Software, Inc.^®

Currently there is an issue with USPS Compare Rates. Our developers are currently researching it and should have a patch fix in the next couple of days, but this patch will only be available to Commerce v5 users. So all of your clients still using Commerce v4 that need this fix, will need to upgrade [...]

Dear Valued FedEx® Compatible Solutions Program Provider: Please be advised of the following important update from FedEx. Customers using FedEx Web Services, FedEx Ship Manager® API and FedEx Ship Manager® Direct solutions will be unable to process transactions within the affected environment. January 11, 2012 update: Start Date and Time End Date and Time Duration [...]

We have had a handful of our customers hosted with godaddy to have their username and password files magically disappear from the server. The best we can track down is that they are named as hidden files, so maybe the server deactivates them and/or removes them. Anyway this causes a problem for our customers when [...]

We have had several reports from users that recent ‘system upgrades’ performed by Network Solutions have resulted in PDG Commerce no longer being able to access the MySQL databases and returning internal server errors. We have attempted to assist several users in diagnosing and trouble-shooting the problem, however we have been unable to determine what [...]

It has come to our attention that some of our customers are having issues with their UPS connections. UPS changed the URL for PDG to call out to for online tools. it used to be ups.com, but now they changed it to onlinetools.ups.com. We have been able to get these connections resolved by doing the [...]

We have released a fix for the USPS International quote issue that some of our clients have reported. If you are currently on PDG Cart version 4 or PDG Commerce version 4. You will need to upgrade to the PDG Commerce version 5 software in order to resolve this issue. For those of you who [...]

Here is an updated patch that you can download to your server that should resolve the nova issues. If you have support and would like tech support to install this patch for you. Please contact Tech Support. Should you decide to do this yourself. Be sure to transfer the cgi files in binary format. http://manet.pdgsoft.com/download/PDG_Commerce/Upgrade/5.10.11.02-Linux.zip

Attention Nova/Virtual Merchant customers:  We are currently looking into a known issue that has been encountered by some PDG merchants using the Virtual Merchant payment gateway.  We will provide additional information as soon as possible.

PDG Software suggests regularly saving backup copies of your important PDG Commerce files.  It is not guaranteed that your hosting company will provide a backup service.  Some hosting companies (e.g., GoDaddy) save backups but charge a fee to restore files to your web site.  PDG suggests saving the PDG_Commerce folder (typically located in the cgi [...]

It has come to our attention that anyone hosted at godaddy and using the PDG software are experiencing problems with payment gateways and real time shipping carriers. The issue is that godaddy used to require that we have 2 special configuration variables inserted into the shopper.conf file located on your server in order to work. [...]