PDG Software, Inc. Official Blog

USPS Shipping Quote Issues

pdg-d — Tue, 24 Jan 2012 16:58:06 +0000

Currently there is an issue with USPS Compare Rates. Our developers are currently researching it and should have a patch fix in the next couple of days, but this patch will only be available to Commerce v5 users. So all of your clients still using Commerce v4 that need this fix, will need to upgrade to V5.

Please rename your current cgi files on the server in case you need to restore them.

Also please be sure to upload the cgi files in binary format to your server.

You can download the new USPS patch here:

Linux Version here:

http://www.pdgsoft.com/Commerce_Linux_USPS_Update.zip

Windows Version here:

http://www.pdgsoft.com/Commerce_Windows_USPS_Update.zip

ATTN: All Merchants using FedEx

pdg-d — Fri, 06 Jan 2012 17:31:21 +0000

Dear Valued FedEx® Compatible Solutions Program Provider:

Please be advised of the following important update from FedEx. Customers using FedEx Web Services, FedEx Ship Manager® API and FedEx Ship Manager® Direct solutions will be unable to process transactions within the affected environment.

January 11, 2012 update:

Start Date and Time End Date and Time Duration Environment(s) Affected Functionality Affected
Wednesday,
January 11, 2012
11 a.m. CT Wednesday,
January 11, 2012
4 p.m. CT 5 hours Test Rating
Shipping
Tracking
Pickup

January 21, 2012 update:

Start Date and Time End Date and Time Duration Environment(s) Affected Functionality Affected
Saturday,
January 21, 2012
9 p.m. CT Saturday,
January 21, 2012
11 p.m. CT 2 hours Production Rating
Shipping
Saturday,
January 21, 2012
9 p.m. CT Sunday,
January 22, 2012
3 a.m. CT 6 hours Production Tracking
Pickup

We regret any inconvenience due to these service interruptions; however, please ensure that your appropriate team members are aware of these important updates. If you have questions or need technical assistance following the updates, please call 1.877.339.2774 and say “API” at the prompt. Support hours are 7 a.m. to 9 p.m. CT Monday through Friday and 9 a.m. to 3 p.m. CT Saturday. In addition to our regularly scheduled support hours, FedEx service representatives will be available Sunday, January 22, 2012 from 9 a.m. to 3 p.m. CT for your convenience.

Thank you for your time and attention. We appreciate having you as a member of the FedEx Compatible Solutions Program.

The FedEx Compatible Solutions Program Team

Godaddy hosting and trouble logging into the PDG admin panel

pdg-d — Tue, 01 Nov 2011 13:45:46 +0000

We have had a handful of our customers hosted with godaddy to have their username and password files magically disappear from the server. The best we can track down is that they are named as hidden files, so maybe the server deactivates them and/or removes them. Anyway this causes a problem for our customers when they try to login to the PDG admin panel, but it takes them to the create admin account screen instead. This immediately means that those 2 files have been removed from the server. Unless you know the secret passphrase to re-create the account and link everything back up. It can be a tedious process reconfiguring all the encrypted settings within the PDG admin panel.

So there is a way to retrieve a backup of your server and files from within the GoDaddy control panel. Then you can restore the old files and use the same login info to get into PDG. Here are those steps:

—> Click on the FTP File Manager button at the top left hand corner of the control panel.

—> Click the tab labeled History on the top left hand corner of the screen

—> Now you can click on the small calendar image above the listing of files to choose a date to restore from.

Once you have navigated here go to the /cgi/PDG_Commerce/ directory and look for the ustats and ustats shoadow files. Check the boxes next to each one and restore them. Now try to use the same login info you were before you got the create admin account page and it should be good to go.

Hope this helps some folks out.

Network Solutions

admin — Tue, 26 Jul 2011 14:05:39 +0000

We have had several reports from users that recent ‘system upgrades’ performed by Network Solutions have resulted in PDG Commerce no longer being able to access the MySQL databases and returning internal server errors. We have attempted to assist several users in diagnosing and trouble-shooting the problem, however we have been unable to determine what changes were made and why they are impacting PDG Commerce.

At this time, our recommendation for users encountering such problems would be to consider one of the recommended hosting providers listed at http://www.pdgsoft.com/hosts.htm .

UPS Unable to Process Transaction at this time

pdg-d — Tue, 12 Apr 2011 18:48:59 +0000

It has come to our attention that some of our customers are having issues with their UPS connections. UPS changed the URL for PDG to call out to for online tools. it used to be ups.com, but now they changed it to onlinetools.ups.com. We have been able to get these connections resolved by doing the following:

Locate the shopper.conf file on your hosting server.
It will be located in the PDG_Commerce directory.
Download the file and open it with a text editor.
Add this to the very bottom on a new line:

UPS_SERVER_ADDR=onlinetools.ups.com

Save the file and re-upload it to the server.

Should be good to go there. If you still have issues please contact PDG tech support.

USPS International Issues

pdg-d — Wed, 19 Jan 2011 22:11:16 +0000

We have released a fix for the USPS International quote issue that some of our clients have reported. If you are currently on PDG Cart version 4 or PDG Commerce version 4. You will need to upgrade to the PDG Commerce version 5 software in order to resolve this issue. For those of you who are currently on version 5 and need the patch fix installed. You can download them from the links below or you can contact PDG tech support and they will be more than happy to assist you with installing the patch. Please be sure to have FTP info handy.

Download the Linux Patch:

http://www.pdgsoft.com/usps_patch/commerce_usps_linux.zip

Download the Windows Patch

http://www.pdgsoft.com/usps_patch/commerce_usps_windows.zip

Download the FreeBSD Patch

http://www.pdgsoft.com/usps_patch/commerce_usps_freebsd.zip

Be sure to upload the file in binary format with your FTP client.

NOVA – VM Issues Update

pdg-d — Wed, 10 Nov 2010 22:28:23 +0000

Here is an updated patch that you can download to your server that should resolve the nova issues. If you have support and would like tech support to install this patch for you. Please contact Tech Support.

Should you decide to do this yourself. Be sure to transfer the cgi files in binary format.

http://manet.pdgsoft.com/download/PDG_Commerce/Upgrade/5.10.11.02-Linux.zip

Nova/Virtual Merchant

pdg-c — Tue, 09 Nov 2010 22:13:57 +0000

Attention Nova/Virtual Merchant customers: We are currently looking into a known issue that has been encountered by some PDG merchants using the Virtual Merchant payment gateway. We will provide additional information as soon as possible.

A Note About Backups

pdg-c — Wed, 08 Sep 2010 16:40:03 +0000

PDG Software suggests regularly saving backup copies of your important PDG Commerce files. It is not guaranteed that your hosting company will provide a backup service. Some hosting companies (e.g., GoDaddy) save backups but charge a fee to restore files to your web site. PDG suggests saving the PDG_Commerce folder (typically located in the cgi directory) and the PDGCommTemplates folder to your local computer or to a disk on a regular basis so you can restore files to your web site if needed.

Payment Gateway issues and hosted at godaddy?

pdg-d — Fri, 16 Jul 2010 20:02:00 +0000

It has come to our attention that anyone hosted at godaddy and using the PDG software are experiencing problems with payment gateways and real time shipping carriers. The issue is that godaddy used to require that we have 2 special configuration variables inserted into the shopper.conf file located on your server in order to work. Now it appears that they have made some changes that no longer require these configuration variables. So you will need to remove these variables from the shopper.conf file in order for things to begin working again. The 2 variables that need to be removed look like this:

ssl_proxy_host=proxy.shr.secureserver.net
ssl_proxy_port=3128

Once those variables have been removed from the shopper.conf file. Everything should begin to work again. In some cases clients have had to reenter the UPS shipping info. Payment gateways should be all set. We apologize for any inconvenience.